PT4 displaying wrong SNG prizes won

[exhu83]

Hello,

Strange issue here with Partygaming on SNG 10 players.. Whereas second and third place are displaying correct prize value within PT4, if I finish first, the amount won is not correct.

In the Tournament Structure tab, I can see the following default : SNG 10 entrants, classic 50/30/20, so it should be OK.

For example, on a 5.40+0.6, it should be :
1st => 27
2nd => 16.2
3rd => 10.8

But whenever I finich first, I get only 25 on PT4, which messed up my calculated ROI.

Do I need to create CUSTOM tournament structure to get rid of this issue ?

How can I correct the existing first place amount in all my tournaments, avoiding a manual change on every single tourney ?

[kraada]

Please attach one of these tournaments that's being misdetected to a support ticket and we'll make sure to update the tournament detection to detect this properly. Once we've done that re-running Auto Detect on those tournaments will fix this problem for you (though you could manually change them if you prefer not waiting).

If you PM me your ticket number once you've created it I'll do what I can to expedite this for you.