Unable to import hands/view stats

[Eckesach]

Hello,

i have major issues with PT4.
Today i started the program as usual and received the message in the "view stats" tab "unable to ececute query" so no stats or results from former sessions were visible.
I also were unable to import hands because of the same reason.
Is there a prob with postgres? I followed the instructions and konfigured my firewall but the prob still exists.

What can i do to solve these issues?

[kraada]

First try restarting PT4 as depending on the issue that might get things working for you. If it doesn't, please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears. That will contain the full text of the error and we will be able to better figure out the proper next step for you.