cant make more than 1 note

Questions and discussion about PokerTracker 4 for Windows

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cant make more than 1 note

Postby promyk82 » Sat Sep 29, 2012 4:41 pm

Hi

when i have a note and make a second, save and open again, the second note is deleted. for example i have (ch/r F set dry board), i take a new one under this (ch/c draw). Than push the "save" button. When i open later the note i can only see (ch/r F set dry board). Can you help me with the problem?

Notetracker work normally and can make more than 1 note automatically.

Sorry, for the english obv. not a native speaker :D

thx
promyk82
 
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Re: cant make more than 1 note

Postby kraada » Sat Sep 29, 2012 5:01 pm

That definitely shouldn't be happening.

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.
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