Latest beta buggy as hell

Questions and discussion about PokerTracker 4 for Windows

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Latest beta buggy as hell

Postby pepsin » Mon Sep 24, 2012 6:12 pm

I'm now importing at 1h/s, the new beta is just realllly slow, crashes every 2nd time I import, crashes every time I play zoom and import at the same time (happened earlier as well) + a bunch of "query not set" errors as well as stats being wrong all the time (graph and stats not corresponding etc as I've reported earlier with other versions also).
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Re: Latest beta buggy as hell

Postby kraada » Mon Sep 24, 2012 6:19 pm

We are not getting these kinds of reports from other users, so please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears. Once we can see what is going on in your system we can track down and eliminate these problems.
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