Problems importing from ps.

[hampulito]

PT tells me this.

PokerStars: Hand observed but not imported (#86648865458) from 617955484 53

And this.

Warning: PokerStars: Unrecognized game type: turnering #617955484, $1.00+$0.10 holdem no limit

Any quickfix to this problem?

[kraada]

Please make sure that PokerStars is set to save hand histories via Options -> Instant Hand History Options - sometimes that setting can get lost when PokerStars upgrades its software. If it is set, please attach that hand history file to a support ticket and PM me your ticket number so that I can get this expedited.

[hampulito]

It is set. Do u mean the ps history file or the pt history file?

[kraada]

I mean set in PokerStars - their software can forget that setting sometimes.

[hampulito]

It is set.
I meant what history did u want me to send to you?

[kraada]

Whatever hand history file that PokerStars is writing that PokerTracker isn't importing, that's what we would need.

[hampulito]

pm sent.