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PT4 freezes

PostPosted: Fri Sep 21, 2012 5:35 pm
by CrackYouDown
I am using PT4 and i have a big problem

Always when i am trying to load results by tournament pt4 is freezing i dont know why!

I use win7 64bit, postgre 9.09, and the lastest version of PT4

I try to explain the problem now:

i filterd only for one day, so there are only 18 tourneys to show for PT4... i have no problems with the reports by description, by buy in! PT4 only freezes when i try to load the reports by tournament, by date! 18 tourneys and PT4 is crashing ????????????????????

regards

Re: PT4 freezes

PostPosted: Sat Sep 22, 2012 10:10 am
by kraada
Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.