PT4 freezes

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

PT4 freezes

Postby CrackYouDown » Fri Sep 21, 2012 5:35 pm

I am using PT4 and i have a big problem

Always when i am trying to load results by tournament pt4 is freezing i dont know why!

I use win7 64bit, postgre 9.09, and the lastest version of PT4

I try to explain the problem now:

i filterd only for one day, so there are only 18 tourneys to show for PT4... i have no problems with the reports by description, by buy in! PT4 only freezes when i try to load the reports by tournament, by date! 18 tourneys and PT4 is crashing ????????????????????

regards
CrackYouDown
 
Posts: 7
Joined: Mon Nov 24, 2008 10:14 am

Re: PT4 freezes

Postby kraada » Sat Sep 22, 2012 10:10 am

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 0 guests