Problem - on table hud and import

Questions and discussion about PokerTracker 4 for Windows

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Problem - on table hud and import

Postby nastyhabit » Thu Sep 20, 2012 7:20 am

pokerstars
newest beta version of pt4
game: fixed limit holdem, 6max and heads up
- on table hud is very slow at showing mucked cards, later in the session, it stopped showing hands at all
- import usually is 10 hands less than my parallel running holdem manager 1

this issue is already a couple days...
also importing shows many errors... after the new bet was released it showed 2 lines per imported hand.
1. error importing
2. imported

my currency is $, but i do have the 1.000.000,00
nastyhabit
 
Posts: 74
Joined: Wed Mar 28, 2012 11:06 am


Re: Problem - on table hud and import

Postby kraada » Thu Sep 20, 2012 10:29 am

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears. Please also include the hand histories from one of these sessions and then we'll be able to more effectively investigate and solve this problem for you.
kraada
Moderator
 
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