importing hands is freezing after a while

[Van Belle]

hi,

when playing on stars, importing hands is freezing after a while (15 min) and pt4 doesnt importing hands anymore. and then i cant shutdown it manually. i have to press ctrl alt delete to end the proces. then i start pt4 again and have to import the same hands again while playing. sometimes it freezes after importing 5 files (tables) again... and i have to do this proces again.. what is wrong? plz help

gr

[kraada]

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears. Once we have your logs we will be able to better assess what is going on here.

[Van Belle]

i think i cant upload the file? 43 MB!

how is this possible?

gr

[Van Belle]

played again.. an other log.. submitted the file.. thnx in advance.

https://www.pokertracker.com/contact/ti ... _id=126978

[WhiteRider]

Thanks - we'll get back to you via your ticket.
For future reference if you compress your log file it should easily be small enough to attach.