HUD randomly stops working

[Salats]

Hello. I'm having a problem with PT4 and it is pretty annoying.. My HUD randomly stops updating the new hands and it basically freezes there, when I try to click on it to show the popup stats those stats are all blank. When this happens I stop the auto import to start it back up again(hoping it will fix it) but when I turn it off the hud stats still stay there. I can even turn PT4 off and the stats will still be there.. Anyway sometimes when I stop and start again they start working again, sometimes when I stop the import PT4 will just crash and I will have to restart it. Is this a some sort of bug you are aware off or am I the first one to report this kind of problem? It happens from time to time happend once today, once yesterday and some other days before that it seems pretty random.

And another thing, when I try to contact support and add a file it wont attach to the ticket.. I can send text but I can't seem to send you any files.. I have tried through multiple browsers restarted PC,internet everything really.

[kraada]

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.

You are not alone in this behavior but we need as many of these logs as we can to help us figure out exactly what is causing this behavior so that we can get it fixed.