wrong game time

[minotaurs]

i have problem that when im go to resaults and watch how many games have i played today and how long i played, i saw that some days when i played just 1 hu sng what takes no more than 10 min, PT4 tells me that i played it 5.9 hours. It happened in those days when i played just 1 game in day (2 of those days and both show game time 5.9 hours)

[kraada]

Please attach one of these hand histories to a support ticket and we'll look into what could be going on here for you.

[minotaurs]

when im looking to file -> open user data folder -> processed in that day i cant find that hh there, there are some hyper turbo games, but that specific game was turbo game but its not there.

[kraada]

PT4 doesn't put processed files anywhere else - it is possible it's in the wrong date folder?

[minotaurs]

no i checked the date on resaults tab and date from that hh folder, they was the same.
And there was that problem 1 more time on september 4 when i played 18 hu sng turbo games and the time was 5.9 hours for that day too. 1 game on average takes 10 min or even less.

[kraada]

Can you find the hand history file for that day then?

[minotaurs]

ok here is uploaded some screens + that hh using export hh feature
http://www.2shared.com/file/DH9vK4Ii/590_hours.html

[kraada]

Could you please attach it to a support ticket for us? That will help us keep things better categorized and, if we need to put together a fix, we can make sure that you get automatic notification once the fix is available.

[minotaurs]

i tryed to do that support ticket but i just dont really get how to do it :D

[WhiteRider]

Click Support Ticket either here or in Kraada's post and pick a section (it doesn't really matter which, but 'Submit Hand Histories' would be fine here).
Describe the problem you have in the main Message field.
Click "Browse" below that and select the file you want to attach, then click "Attach".
Wait for it to upload and refresh the page - it should show the filename below in green as an attachment.
Then click "Submit".