[urgent] Manual import isn't working.

[sensation]

Hey.
I recently formatted my C, so i needed to restore my backed up database (40gb), took almost 24 hours.
Now i want to manually import some new hands, but there is a problem.
PT4 is stopping at first file and it says "calculating" but it won't go further.
They are normal PokerStars hands, i have no idea what is happening.

it looks like this:

http://i.imgur.com/uwy7C.png

I tested it on the newest Beta release, and i thought it may be better to return to the newest Stable version, but it doesn't work either.

please help me quickly, because i can't really play when my PT4 isn't working. And on a side note, I would like to avoid this long process of DB restoring, i hope it can be fixed the other way.

[sensation]

By the way, auto import looks like this:

http://i.imgur.com/g6B08.png

Note how it says Hands: 0 in bottom right corner, also Import status in the bottom left corner also says 0 Hands.
But the HUD is working and statistics are displayed

im lost..? the main issue here is the manual import though. I assume PT4 is importing, but it isn't updating the info (Elapsed time, hands imported, speed h/s). Why?

edit: seems like auto import isn't also working as it should. I played like 20 hands just to test it, then clicked Stop Auto Import. Everything became greyed out and i was waiting for like 5 minutes, then nothing changed and when i was clicking anywhere in pt4 window, there was this 'ding' sound from win7 when someting is not responding or so. I opened process manager and forced pt4 to shutdown. then i opened it, and clicked start auto import. It imported _1_ hand (which was a duplicate), and in statistics, the graph and last hands played it only shows TWO hands, even though i played like 20. Looks like Auto import is also messed up, something is very wrong T_T.

[sensation]

By the way, auto import looks like this:

http://i.imgur.com/g6B08.png

Note how it says Hands: 0 in bottom right corner, also Import status in the bottom left corner also says 0 Hands.
But the HUD is working and statistics are displayed

im lost..? the main issue here is the manual import though. I assume PT4 is importing, but it isn't updating the info (Elapsed time, hands imported, speed h/s). Why?

edit: seems like auto import isn't also working as it should. I played like 20 hands just to test it, then clicked Stop Auto Import. Everything became greyed out and i was waiting for like 5 minutes, then nothing changed and when i was clicking anywhere in pt4 window, there was this 'ding' sound from win7 when someting is not responding or so. I opened process manager and forced pt4 to shutdown. then i opened it, and clicked start auto import. It imported _1_ hand (which was a duplicate), and in statistics, the graph and last hands played it only shows TWO hands, even though i played like 20. Looks like Auto import is also messed up, something is very wrong T_T.

edit2: already sent logs via support ticket for the faster help, because i really need to play today and i need to have my pt4/hud configured and hands imported
** sorry for the spam, clicked quote instead of edit, lol **

[kraada]

When you go to the View Stats page, do you see any (or all) of your data?

[sensation]

I see all the data from imported Database, which was backed up a few days ago, before the format. It's big, like 30GB, having 180k my hands and many more datamined.

However, when i put filter to "Today", it shows only 2 hands, but i played around 20 today, just to test (because i can't really play more with my PT4 malfunctioning).

[kraada]

What site are you playing at? Could you try filtering to August 8th and see if today's hands come up there?

[sensation]

Everything is working fine now, but I had to do this long (~12hour) process:

1) this time instead of Backing Up my database, I used the "export hands" option.
2) uninstalled pt4 and postgres
3) installed pt4 and set it to manual import from the directory where the exported hands were (this took 99% of the time)
4) now both manual and auto import are working well.

[kraada]

I'm glad to hear that worked for you; thank you for following up.