HUD not working

[GODMODE09]

Hi,
When I start, HUD shows up for all players including hero, but the stats for hero is always 0 for everything and hands does'nt cross 4 hands.
And when the 2nd table starts the stats under hero is missing but all other players have stats,
when 3rd table starts, HUD does'nt show for any player but mucked cards and hand markings can be done all the time.
How do I fix this?

Thanks

[kraada]

That definitely shouldn't be happening - Hero does always start at 0 (as you get Session-only stats for hero) but the other tables should have full HUD information. What site is this at? Are you running the latest PT4 beta?

[GODMODE09]

That definitely shouldn't be happening - Hero does always start at 0 (as you get Session-only stats for hero) but the other tables should have full HUD information. What site is this at? Are you running the latest PT4 beta?

Merge (black chip poker) and I play 10-man DONs. I have the latest update. (as I don't get any update download message when PT4 starts).
Also I still see some games are left out while importing. I played 36 games 2 days back, but got only 35 games in the database.
About hero stats , even after playing 25 hands hero stats is still in 4 hands only in the 1 table it shows.

Thanks.

[WhiteRider]

Please check the title bar of PT4 - does it say 4.05 Beta?

Do you have the hand history files for all 36 tournaments? If you import them again with 'get hands from disk' do you get any new hands, or all duplicates? Any errors?

For your Hud issue please report your problem so that we can see what is going on.

[GODMODE09]

Please check the title bar of PT4 - does it say 4.05 Beta?

Do you have the hand history files for all 36 tournaments? If you import them again with 'get hands from disk' do you get any new hands, or all duplicates? Any errors?

For your Hud issue please report your problem so that we can see what is going on.

Ah, it is in 4.04.1 , I normally get a pop-up to update when there is a new release, did'nt get it this time. Where do I download the update?

[kraada]

When on a Stable release you are not notified of a new Beta - this is something we may be looking to change (or give an option to change at least). You can find 4.05 here.

[GODMODE09]

Hi,
I updated and HUD is working, but after reviewing a few hands ~20 hands, the hand replayer is not showing the play,next, etc buttons at the bottom. That space is blank and also the ICM button to check push/fold is not there. Also after this update, my system is too slow. I have never experienced any kind of lag before in PT4 while playing, but now when I add more than 6 tables, I can notice my system lagging.
Also my trial expires today, you told me you'll extend my trial untill all the issues are fixed
I imported the tournaments and still one game is missing . I did'nt get into the database.

Thanks

[GODMODE09]

Now when I try to open PT4, it's saying " PT4 has stopped working" and I get a crash message from widows saying "APPCRASH".
Could this be because the trial has expired??

Thanks

[kraada]

That's not what happens at the end of the trial - I will remind the person who can generate temporary codes about our agreement and we'll get you your extension code.

When you restart PT4 after this crash, does our Crash Reporter load up?

[GODMODE09]

That's not what happens at the end of the trial - I will remind the person who can generate temporary codes about our agreement and we'll get you your extension code.

When you restart PT4 after this crash, does our Crash Reporter load up?

I restarted the comp and now I get the message saying Trial period expired. But most of the time after I close PT4, I get a crash report. (even though the software worked fine and smooth and I decide to close it after I'm done)
Thanks for extending my trial. :)