[Stars] Error getting graphs for SnGs

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

[Stars] Error getting graphs for SnGs

Postby Shandout » Mon Aug 27, 2012 3:57 am

Heya,

PT4 is running fine for me playing CG but I just switched to STT/HU. All I've played so far were 6 max HT Sats for FPP which add the correct winnings to my BR (11 $ for the TT). Still I cannot get a graph for ROI e.g., the same with the few HT HUs I've played. Sometimes I could solve the problem by clicking refresh a couple of times, since this morning I'm stuck with the error.

Any ideas?

Shandout
Attachments
query_error_sng_PT4_4.04.1.jpg
(125.59 KiB) Downloaded 738 times
Shandout
 
Posts: 28
Joined: Fri Feb 03, 2012 12:05 pm

Re: [Stars] Error getting graphs for SnGs

Postby WhiteRider » Mon Aug 27, 2012 4:12 am

Please enable logging (Configure > Options) and restart PT4, and reproduce the problem.
Attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket with a link to this thread, and also tell us (in your ticket) whether turning off any of the ROI/ITM/ADJ options allows the graph to work.

Once you've done that, try Database > Database Management > Housekeeping > Reindex and also let us know whether or not that helps.
(If you have a large database this could take a little time so please do it when you're not going to play.)
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: [Stars] Error getting graphs for SnGs

Postby Shandout » Mon Aug 27, 2012 6:13 am

Ty WhiteRider. I created a support ticket and tried your potential fixes. Cleaning the database didn't yield any results but I seem to get a proper graph by switching between ADJ on/off which should be a proper workaround for now.
Shandout
 
Posts: 28
Joined: Fri Feb 03, 2012 12:05 pm

Re: [Stars] Error getting graphs for SnGs

Postby Shandout » Sat Sep 08, 2012 12:12 pm

For every user with the same problem: upgrading to beta 4.05 did the trick. The beta is runnig stable for me so you should be fine by just grabbing it from here:
https://www.pokertracker.com/products/PT4/download.php

Thanks again to WhiteRider for reviewing my faulty hands and the quick replies via the support tickets.
Shandout
 
Posts: 28
Joined: Fri Feb 03, 2012 12:05 pm


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 1 guest