PT4 new database

Questions and discussion about PokerTracker 4 for Windows

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PT4 new database

Postby pokemon2012 » Fri Aug 24, 2012 6:13 pm

I created a new database as recommend but the software seems to cause my pc to freeze for like 5 secs whenever it is running.
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Re: PT4 new database

Postby kraada » Sat Aug 25, 2012 11:57 am

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.

Once we have a log showing these slowdowns we'll be better able to figure out what is the appropriate action for you to take.
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