Experiencing problems

[xxDRBxx1]

I just recently upgraded to PT4, everything was working fine. Now all of a sudden the Hud doesn't work. One one table it popped up fine, but had no statistics in it. On another table it didn't pop up at all, and on another table it popped up but didn't count hands and was in the wrong positions.
Also, PT4 itself just froze and stopped importing hands. I hit Stop getting hands and it just froze up.

FWIW, I play on Revolution.

Not sure what to do or why this is happening.

Any help would be appreciated. Thanks.

[kraada]

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears. That will help us figure out what is going on in this case for you.

[xxDRBxx1]

Okay, sorry for this but what is logging enabled and how do i do it. I don't see it. Thanks.

[kraada]

In your Start menu in the PokerTracker folder there will be a link to start PokerTracker that is labeled (Logging Enabled) - use that one to start PT4 - it will turn logging on for you when you do.