Hud strange bugs on PokerStars

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Hud strange bugs on PokerStars

Postby yersh » Tue Jul 03, 2012 6:50 pm

Played a little again. Got a very strange bug.
When you open a table PT4 begin to read hh from memory and to display some stats even if you're not playing (yet). Like this:
[ img ]

When you played your BB and first HH saved by PokerStars client. PT4 begin to read hhs from file. Hud get redrawn at this moment and:

Sometimes(like 30-50%) it disappears:
[ img ]

On other tables it doesn't redraw and forever shows the stats were before you sat down (which can be any amount of stats from 1 to 5 players):

I played like 3-4 orbits on this table:
[ img ]

Btw, HUD shows showdown cards correctly, just no stats:
[ img ]
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Re: Hud strange bugs on PokerStars

Postby planetterror » Tue Jul 03, 2012 8:58 pm

Since the last update l have this issue, the HUD stats all appear but don't update and live bb are wrong.

Hands are importing ok.
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Re: Hud strange bugs on PokerStars

Postby yersh » Tue Jul 03, 2012 9:18 pm

I rechecked video, you are right. Hud stats on this last table(2 last screenshots) are not updating during the session.
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Re: Hud strange bugs on PokerStars

Postby WhiteRider » Wed Jul 04, 2012 3:43 am

Please try removing the "Live Win X" and "Live Winner X" stats from your Hud profile and see if that gets things working again. We have a known issue with those stats when playing at multiple tables at the moment.
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Re: Hud strange bugs on PokerStars

Postby yersh » Wed Jul 04, 2012 9:18 am

Yeah without live stats Hud works better, if you open tables one by one and insta sitting on them - everything is fine, but I got a scenario where hud never works.
Here is a screenshot http://i.imgur.com/P8UT5.jpg (to big to post it in a normal way ).
If you open a couple of tables without sitting on them (table select by hands for example), and let hud show stats on them, the next table you sit on will have bugged stats. On the screeshot I got no stats at all at the 4th table I sat on. And stats on the first 3 table I haven't sat on are frozen, no updates. Checked import status - everything imports perfectly.
I made a 5 min video for this session, if it help to clarify the situation.
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Re: Hud strange bugs on PokerStars

Postby planetterror » Thu Jul 05, 2012 12:00 am

NO joy.

l took ALL live stats include live BB out of the HUD.

HUD stats just don't move, importing is working.

Also HERO pop up stats all appear as ZERO in all sections.

lf l hit reset from PT4 table icon stats update.
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Re: Hud strange bugs on PokerStars

Postby WhiteRider » Thu Jul 05, 2012 3:09 am

Please export your profile and attach it to a Support Ticket with a link to this thread so that we can investigate further - thanks.
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Re: Hud strange bugs on PokerStars

Postby planetterror » Thu Jul 05, 2012 7:54 pm

Done as requested, thanks.
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Re: Hud strange bugs on PokerStars

Postby planetterror » Thu Jul 05, 2012 8:58 pm

HERO stats via pop up do eventually appear after about 10mins or so.

Also noticed HERO short name on table stats takes over 10mins or so to fill in as the HERO.
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Re: Hud strange bugs on PokerStars

Postby WhiteRider » Fri Jul 06, 2012 3:57 am

Thanks - we'll get back to you via your ticket. Please add any updates there so that we have all of your information in one place.
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