Release 4.01.22 crashes Stars when getting Zoom hands

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Release 4.01.22 crashes Stars when getting Zoom hands

Postby Blixx » Mon Jul 02, 2012 6:01 pm

I just upgraded to the latest release (4.01.22) and tried to sit at a Zoom table and it crashed the Stars client.
The old version of PT4 worked fine with Zoom earlier this morning and I tried upgrading Stars just in case the problem was on their side.

The crash occurs consistently if PT4 is running and "Get hands while playing" is enabled.
If "Get hands..." isn't checked the table loads fine, if you happen to click "Get hands" while already at a Zoom table it crashes the Stars Lobby and table :cry:

Info from the Star crash dialog:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PokerStars.exe
Application Version: 6.0.2.1
Application Timestamp: 4fe31a4e
Fault Module Name: StarsCommunicator.pt4
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ff1f43d
Exception Code: c0000005
Exception Offset: 0012d000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Blixx
 
Posts: 4
Joined: Wed Dec 12, 2007 8:48 pm

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby jonracer » Mon Jul 02, 2012 6:21 pm

Came to post the same problem
jonracer
 
Posts: 2
Joined: Mon Nov 23, 2009 11:49 am

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby innacio » Mon Jul 02, 2012 6:44 pm

I have the same problem too.
innacio
 
Posts: 2
Joined: Tue May 27, 2008 8:58 pm

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby tercet » Mon Jul 02, 2012 7:11 pm

Same problem, stars crashed 3 times on me then I finally realized it probably was something to do with the new PT update.
tercet
 
Posts: 124
Joined: Sun May 25, 2008 7:25 pm

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby Tomaloc » Mon Jul 02, 2012 7:13 pm

yeah, same here, performed the database upgrade and everything and then this.
it seems that you can get an import running (if you "start getting hands" before joining a table). then it won't crash, but you won't get anything either...

is there database backward compatibility if i revert to an older version for the while?

[edit: seems to work fine. i just ran the previous version installer over]
[edit2: actually, hero stats seem to be not appearing for some reason. anyway that's not really important]
Last edited by Tomaloc on Mon Jul 02, 2012 7:26 pm, edited 1 time in total.
Tomaloc
 
Posts: 11
Joined: Wed Mar 21, 2012 1:45 pm

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby tercet » Mon Jul 02, 2012 7:21 pm

I guess ill just have to take the night off and wait a few days to fix the bug, lol

Don't think their is any ways to rollback pt4 versions, and pt3 database with no recent hh's
tercet
 
Posts: 124
Joined: Sun May 25, 2008 7:25 pm

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby flippo2121 » Mon Jul 02, 2012 7:25 pm

same problem... where did you find the previous version isntaller?
flippo2121
 
Posts: 3
Joined: Mon Mar 26, 2012 6:15 pm

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby Tomaloc » Mon Jul 02, 2012 7:28 pm

i always keep previous versions just in case something like this happens :spade:

i'd guess it may still even be available somewhere around, maybe some mod can have a link...
if it isn't and there is "enough demand" i may upload it
Tomaloc
 
Posts: 11
Joined: Wed Mar 21, 2012 1:45 pm

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby Tomaloc » Mon Jul 02, 2012 7:32 pm

little update: i see now why hero stats are not showing, the hands are not actually being imported anymore. it says "<number of hands> errors" there on import status...
the hud works for the hands that i had on villains before the update though

i'd guess it's some database incompatibility.
so yeah, for zoom players i'd recommend you to delay your updating
Tomaloc
 
Posts: 11
Joined: Wed Mar 21, 2012 1:45 pm

Re: Release 4.01.22 crashes Stars when getting Zoom hands

Postby flippo2121 » Mon Jul 02, 2012 7:39 pm

^^not for me. its importing the hands. but the hud is not showing up. i cant even see the small pt4 logo on top of the table window.

id appreciate if u could upload the older version :)
flippo2121
 
Posts: 3
Joined: Mon Mar 26, 2012 6:15 pm

Next

Return to PokerTracker 4

Who is online

Users browsing this forum: waimaille and 18 guests