PT4 causing disapperance of some HH

[bagge]

I had a similar issue with PT3 (which I never was able to solve), whiterider was dealing with my ticket at that time but I'm guessing he wouldnt remember it at all since it was a couple of years ago and I'm sure you guys have a load of tickets to deal with, I could dig up the ticket # if its of any use though. After putting some hours into it and trying whatever I could think of, I never bothered too much to try to get it resolved since at that point I had HEM1 which I used to prefer the hud of, while prefering any post game work to be done in PT3. At this point however, from the little I've seen of HEM2, I like just about everything better in PT4 (though I've admitedly run it for less than 24hrs, so not seen enough :)).


Anyway, what happens is, some hands (seems to be completely random), doesnt get written to the gamehistory.dat and thus arent recorded by PT4, this is while running auto import and HUD obviously. I dont think its a regular performance issue, I was suspecting that at the time it happend with PT3 since my win install was pretty clogged up and I was running a slow 2.5" drive in my lappy. But since then I've added an additional 2gb a ram, a sammy 830 128gb ssd, and running a win7 x64 installation to make full use of the ram. There is no apparent performance issue, the HUD and everything seemingly runs very smoothly and I've only been playing 4 tables at any one point.

I havent tested extensively (and havent manually looked through the gamehistory.dat for the hands), I've only ran PT4 in action for a couple of hours, but on a couple of occasions where I've wanted to quickly review a hand during my session right after it was played, the hand just doesnt show up in the PT4 drop down on the HUD, nor does it show in microgaming client in hand history. It just isnt there while flicking through the most recent hands. This has only happend once to me before, ever, while playing at microgaming, and that was on the occasions I was running PT3 HUD, I might have drawn this conclusion a tiny bit prematurely but it seems very much the same and I'll be sure to keep testing it over the upcoming few days while I play (only installed PT4 last night).

Thanks

[WhiteRider]

Please do open a new support ticket about this, or re-open your old one with new information if you prefer. PokerTracker shouldn't be interfering with writing to the GameHistory.dat file, but we do see reports of this from time to time so we'll definitely look into it for you.

[Muetze]

I had the same problem with PT3 as well and I think it even got a bit worse with PT4...theres really something like 5% of hands lost. Ihad a longer argument with microgaming support, but they said the problem wouldn't be on their end. They are completely wrong with that cause the missing HH simply vanish; they don't appear in the skins HH-review and are just lost without a trace (I ordered my HH from them but the hands I could remember wheren''t in their dataeven setup my "worked" desktop completely new but no change)....In addition it seems like with PT4 there are even some hands that are displayed in the skins HH-review but don't appear in the PT HUD if you want to review them instantly (some of them appear in a later session review though).
After all that bug is really that bad that it makes most of the PT4 features nearly useless :-( Created a support ticket long ago but I guess you are helpless since the HHs seem to be corupted during a process on microgamings end.