Problem importing HUD profile after clean windows install

Questions and discussion about PokerTracker 4 for Windows

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Problem importing HUD profile after clean windows install

Postby mager » Sat May 12, 2012 10:03 pm

I have just finish a clean install of windows 7 and I am trying to import my HUD profile.
I have A LOT of custom stats and columns but if it's like in PT3 - exporting the HUD profile should have export everything needed.

Here is the error:
http://oi48.tinypic.com/2mor24j.jpg

Obviously there isn't a default stat with this name and since it's a clean install - there is no previous custom stats.
Why is it happening and how can I solve it so I could import everything?

Thanks.
mager
 
Posts: 180
Joined: Thu Sep 17, 2009 7:04 pm

Re: Problem importing HUD profile after clean windows instal

Postby WhiteRider » Sun May 13, 2012 4:25 am

That suggests that that stat already exists, although I don't know why that would stop the profile importing.

Please make a backup of your default optional files and attach it to a Support Ticket along with the profile file that you're trying to import.

To make a backup use File > Backup. Disable the databases from the backup and make sure that Processed Files isn't enabled. Leave the default Optional Files ticked and click Backup Now.
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Re: Problem importing HUD profile after clean windows instal

Postby mager » Sun May 13, 2012 7:52 am

I just opened a ticket and attached the required files.

I already have another ticket from couple of days ago which is still unanswered but this one is much more important as I can not play without my HUD.
If you can help me as soon as possible it will be great.

Thanks.
mager
 
Posts: 180
Joined: Thu Sep 17, 2009 7:04 pm

Re: Problem importing HUD profile after clean windows instal

Postby WhiteRider » Sun May 13, 2012 12:11 pm

We're responding to tickets as fast as we can but I'm afraid we're a little behind due to the volume of support requests at the moment, and we tend to be a little short-handed at weekends so it can take a little longer still. We'll get to you as soon as possible, and we apologize for the delay - we don't like it any more than you do. :(
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Re: Problem importing HUD profile after clean windows instal

Postby mager » Sun May 13, 2012 12:56 pm

OK I just solve the problem.
Importing the HUD profile under "HUD->Edit HUD Profile" produced the problem I reported about.
Importing it under "File->Import HUD Profile" worked just fine.

This is after number of tries so it is some kind of a problem.

(This means you can close this support ticket, but I still need help in my first ticket from few days ago)
mager
 
Posts: 180
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Re: Problem importing HUD profile after clean windows instal

Postby devolveNZ » Sun May 20, 2012 1:48 am

I had the same issue.
When importing a PT3 hud using:
Hud Profile Editor window --> Options button --> import profile
i got an error that a custom stat of mine already exists,
however using
File menu from main window --> import hud profile
the hud imported without any issues
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Re: Problem importing HUD profile after clean windows instal

Postby WhiteRider » Sun May 20, 2012 5:44 am

That's odd - I'll check it out.
Could you please make a backup of your optional files and attach it to a Support Ticket along with the Hud profile so that I can experiment with your exact setup.
File > Backup. Disable the databases and make sure that 'processed files' is turned off too. Leave the default Optional Files ticked and click Backup Now. Thanks.
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