Result's discrepancy

Questions and discussion about PokerTracker 4 for Windows

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Result's discrepancy

Postby savnn » Thu May 03, 2012 4:47 am

While reviewing session's summary, I noticed that results are different when I'm asking for details by double-clicking on a row.

Summary page shows
$19.19 for May 01
$17.31 for May 02

Detailed page shows
$17.47 for May 01
$20.98 for May 02

screenshots are attached
Attachments
pt4_stats_details2.png
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pt4_stats_details1.png
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pt4_stats_summary.png
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savnn
 
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Re: Result's discrepancy

Postby savnn » Thu May 03, 2012 4:47 am

attaching log
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PokerTracker4.txt.zip
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Re: Result's discrepancy

Postby WhiteRider » Fri May 04, 2012 3:44 am

Please compress the hand history files for those days and attach them to a Support Ticket with a link to this thread.
Please also tell us what time you have My Day Starts At set to and what timezone you are in so that we can reproduce your conditions.
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Re: Result's discrepancy

Postby PoKerInDarK » Fri May 04, 2012 10:18 am

I'm not sure you've got a problem with your results.
You just display the most 100 recent hands for 1st may and you have played 123 hands, it's why there is a difference.
Same problem for 2nd may.
Check again please
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Re: Result's discrepancy

Postby WhiteRider » Sat May 05, 2012 4:54 am

Good spot - thanks!
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Re: Result's discrepancy

Postby savnn » Sat May 05, 2012 9:27 am

PoKerInDarK, thank you, i didn't notice this combo. After setting "All hands" the results have matched.

But I faced another issue I can't resolve myself. When showing summaries for a day, tracker for some reason doesn't account all hands for May 02.
"Calendar" report shows 112 hands, and details at the bottom show only 96. Could you please point what and where I should correct?
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Re: Result's discrepancy

Postby WhiteRider » Sat May 05, 2012 2:18 pm

What time do you have My Day Starts At set to in Configure > Reporting Options?
If you play past midnight try setting it to a time you never play (e.g. 5am). That shouldn't cause any problems, but it's possible.
If that doesn't help, try creating a new database and importing the hands from that day into it and see if you see the same thing. If so, please compress them and attach them to a Support Ticket so that we can try to reproduce your issue.
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Re: Result's discrepancy

Postby savnn » Mon May 07, 2012 3:00 pm

it is 12 Midnight.

The problem has auto-resolved. Don't know how. Will keep you posted when I am able to reproduce this.
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Re: Result's discrepancy

Postby PoKerInDarK » Wed May 09, 2012 4:54 pm

OK, that's great.
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