Incorrect Winnings on V. 04.01.18

Questions and discussion about PokerTracker 4 for Windows

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Incorrect Winnings on V. 04.01.18

Postby Skull_AK » Sat Apr 28, 2012 3:20 pm

hi all
i have noticed since the update to version 18 that PT4 gives me incorrect winnings. if i win, PT4 gives me more amount than i won, if i loose PT4 gives me less amount than i lost.
anybody else with same problem???.

thanks in advance.
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Re: Incorrect Winnings on V. 04.01.18

Postby ImTheMagic » Sat Apr 28, 2012 6:21 pm

maybe is the same error that happens to me, try to understand if winnings are added with rake. For me this is the problem.
I've opened another 3d with this error on boss media
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Re: Incorrect Winnings on V. 04.01.18

Postby Aziz » Sun Apr 29, 2012 2:45 am

I seem to have this problem on boss cashgame tables too.
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Re: Incorrect Winnings on V. 04.01.18

Postby WhiteRider » Sun Apr 29, 2012 6:35 am

Please compress a hand history file which shows the problem and attach it to a Support Ticket so that we can investigate.
Be sure to tell us exactly how much you actually won or lost, and any hand number(s) you know are wrong - that will help us track down the issue.
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Re: Incorrect Winnings on V. 04.01.18

Postby Skull_AK » Sun Apr 29, 2012 12:50 pm

hi again
whiteRider, i have compressed the hands of this 3 days and send to support in a ticket
https://www.pokertracker.com/contact/ti ... _id=121435
i play on bossmedia too and in cash tables. As ImTheMagic said i think too the problem is with rake but i think is not in all hands, only in some of them.
thanks in advance.
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Re: Incorrect Winnings on V. 04.01.18

Postby WhiteRider » Sun Apr 29, 2012 4:21 pm

Thanks - we'll get back to you via your ticket.
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Re: Incorrect Winnings on V. 04.01.18

Postby Aziz » Sat May 19, 2012 5:38 am

This issue is still in v4.01.19. Do you guys need more handhistories or are you working on it?
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Re: Incorrect Winnings on V. 04.01.18

Postby WhiteRider » Sat May 19, 2012 6:11 am

There will be a fix for IPN/Boss imports in the next release. If you see problems after that please let us have your hand histories - thanks.
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