Bug: No hand showed in PT if OP folded showing his hand

Questions and discussion about PokerTracker 4 for Windows

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Bug: No hand showed in PT if OP folded showing his hand

Postby romax » Mon Apr 23, 2012 7:17 am

Hi Guys!

I noticed that PT doesn't obtain hand if OP showed his hand while folding it.
So basically OP hand is known but PT do not show it.
BTW, it is on PStars.

Romax.
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Re: Bug: No hand showed in PT if OP folded showing his hand

Postby PoKerInDarK » Mon Apr 23, 2012 9:21 am

Yep, same problem here on PokerStars.
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Re: Bug: No hand showed in PT if OP folded showing his hand

Postby kraada » Mon Apr 23, 2012 10:12 am

Could you both attach one (or more) of the original hand histories with this situation to a support ticket? That would help us in getting this support added.
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Re: Bug: No hand showed in PT if OP folded showing his hand

Postby PoKerInDarK » Mon Apr 23, 2012 11:17 am

OK, I' ve done a support ticket.
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Re: Bug: No hand showed in PT if OP folded showing his hand

Postby romax » Mon Apr 23, 2012 1:21 pm

Hope you have all details from PoKerInDarK.
Ping if you need more info from me as well.
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Re: Bug: No hand showed in PT if OP folded showing his hand

Postby kraada » Mon Apr 23, 2012 2:46 pm

More details can't hurt, and if you do send us a ticket, romax, we can make sure you receive automated notification when this issue is addressed.
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Re: Bug: No hand showed in PT if OP folded showing his hand

Postby PoKerInDarK » Thu May 03, 2012 7:49 pm

hello,

Is it fixed? I 'm going to send an another support ticket...
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Re: Bug: No hand showed in PT if OP folded showing his hand

Postby WhiteRider » Fri May 04, 2012 4:18 am

This issue hasn't been addressed yet but it is in our system and won't be forgotten.
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