PT4 / HUD crushes after opening handhistory replayer

Questions and discussion about PokerTracker 4 for Windows

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PT4 / HUD crushes after opening handhistory replayer

Postby spooowi » Tue Apr 10, 2012 5:42 pm

Hello,

when playing zoom and opening the handhistory replayer (i try to mark a hand) evertytime the HUD or whole PT4 crushes.

What can I do to fix this? Or do you still know this problem?
spooowi
 
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Re: PT4 / HUD crushes after opening handhistory replayer

Postby kraada » Tue Apr 10, 2012 6:22 pm

Could you please reproduce the problem and then send us the PokerTracker4.log file? You can find the file by clicking File --> Show User Data Folder in the main PT4 window - it's the text file called PokerTracker4 there. Open the window up first, reproduce the problem, then send us the log file via the support system before restarting PT4 and that will help us considerably.
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