Help Help... Quikly...

Questions and discussion about PokerTracker 4 for Windows

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Help Help... Quikly...

Postby Anabvg5 » Tue Apr 03, 2012 11:10 am

I am In the Middle of the Session with 6 Tournaments opened and comeing more up soon... My Hud Disappeared and PT4 is making my Tables Slow... But Why The hell My Hud Dissapeared??,
Anabvg5
 
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Re: Help Help... Quikly...

Postby Anabvg5 » Tue Apr 03, 2012 12:03 pm

Loaded Up PT3 for emergency but PT4 Hud was much better:)
Anabvg5
 
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Re: Help Help... Quikly...

Postby kraada » Tue Apr 03, 2012 1:26 pm

Based on your description I'm not certain what is going on behind the scenes. You may have success by closing and reopening PT4 - we'd need to see your PokerTracker4.log file (you can find it by clicking File --> Open User Data Folder) in the main PT4 window. You can send it to us via the support system and we'll be able to investigate further for you more effectively.
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Re: Help Help... Quikly...

Postby Anabvg5 » Tue Apr 03, 2012 3:02 pm

Hello,
I already sent the log file for the popup window problem, but yes first I tryied to restart PT4 but the problem was still there, but after 2 hours I started it again and at the moment everything is running okay. I'll see what happens now:)
Anabvg5
 
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Re: Help Help... Quikly...

Postby kraada » Tue Apr 03, 2012 3:53 pm

Thanks, and please keep us posted.
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Re: Help Help... Quikly...

Postby Anabvg5 » Tue Apr 03, 2012 5:01 pm

working quite fine, sometimes want to get stuck(lagging) a bit but I will try to send another Log file after I finish All Tournaments today.
Anabvg5
 
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Re: Help Help... Quikly...

Postby Anabvg5 » Wed Apr 04, 2012 8:33 am

working fine again, with no problems, dont know what happened yesterday. Had 7 Tournaments opened and Hud Disappeared and tables started to lag. but so far everything runs smooth again.
Anabvg5
 
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Re: Help Help... Quikly...

Postby kraada » Wed Apr 04, 2012 4:26 pm

Thanks for following up, please let us know if you have any more problems in the future.
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