Error import custom stats

Questions and discussion about PokerTracker 4 for Windows

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Error import custom stats

Postby SS24 » Thu Mar 29, 2012 3:46 pm

The majority from exported earlier from PT4 custom stats, back in PT4 are not imported - the error or an error stands out at import does not jump out, but thus columns stats thus "empty".
2012-03-29 23 27 54.png
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2012-03-29 23 35 41.png
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SS24
 
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Re: Error import custom stats

Postby kraada » Thu Mar 29, 2012 4:18 pm

Could you zip up and attach one of these .pt4stat files to a support ticket for us? That would help us figure out what we can do about this particular issue.
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Re: Error import custom stats

Postby SS24 » Thu Mar 29, 2012 4:27 pm

Ticket 120306
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Re: Error import custom stats

Postby kraada » Thu Mar 29, 2012 6:13 pm

Thanks, we'll get back to you in your ticket.
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Re: Error import custom stats

Postby SS24 » Sun Apr 01, 2012 12:24 pm

The answer yet has not received.
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Re: Error import custom stats

Postby WhiteRider » Sun Apr 01, 2012 4:40 pm

Apologies for the delay - we currently have a high volume of support requests with the expansion of the beta program and we're a little behind with tickets. There are changes in the next release which should address this issue, and we'll get to your ticket as soon as possible.
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