PT4 Crash

Questions and discussion about PokerTracker 4 for Windows

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PT4 Crash

Postby T123 » Wed Mar 07, 2012 7:12 pm

Okay this is going to sound extremely strange but when i visit a particular training forum (DC) PT4 crashes... is this a known bug? Or am I going spacticbatchitcrazy? I swear blind its happened twice now
T123
 
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Re: PT4 Crash

Postby WhiteRider » Thu Mar 08, 2012 4:31 am

Are you visiting this forum using the browser in the Community section of PT4?
If it is in a separate browser that really shouldn't be affecting PT4.

Assuming you're browsing within PT4..
When you restart PT4 does it offer to upload a crash report? If so, and you haven't already done that please do - it goes directly to our development team and will help considerably in an attempt to find out what happens.
If not, please restart PT4 and reproduce the problem then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket.
Thanks.
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Re: PT4 Crash

Postby T123 » Fri Mar 09, 2012 2:21 pm

I am visiting the specfic forum in firefox on Win7. And each time it crashes if I have pt4 open at the same time. There is no offer for a crash report i tested it a few times and it kept reoccuring, just downloading the update now and if it happens again i'll submit a ticket.
T123
 
Posts: 135
Joined: Sun Aug 24, 2008 8:40 pm


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