NoteTracker icon disappearing

[Poshphil]

I've been noticing recently that the NoteTracker icon for players seems to randomly disappear for some players - I've not noticed any obvious thing that's causing it, it seems to just affect one or more players on any of my tables. It's not related to seat position I don't think, as the icon is there for players sitting in the same seat position on different tables. If I reset the HUD on that table it usually reappears, sometimes it takes a couple of goes. I'm playing on bwin (ongame network) if that's relevant.

I don't know if it's in anyway related, reasonably often if i click the Refresh button on the Results screen, it'll come back with "Query does not have a result set." Press refres again and usually it works, though sometimes takes 2 or 3 goes. I've only got about 8k hands in the database at present.

I haven't checked in the last few days, but I'm pretty sure when I was starting the "Get Hands While Playing" before opening/sitting at any tables it wouldn't import any hands, I had to stop and start it again after I'd played a hand. This is on Bwin/Ongame again.

Maybe I should put the last couple of things in the requests forum but I'll put them here for now:

It'd be nice if I could set up a HUD layout while I'm not playing - eg. if I took a screenshot or had a table window open without being sat down. I generally can't refine things as much as I like while sat (and at Ongame I'd need to wait for people to sit at each of the 10 seats before I was able to perfect it, which would take a while 1-tabling), and getting the last hands in the right place is difficult as they're generally up and gone before I've worked out who had what hand, where they're sitting etc. (Or maybe I'm going about this wrong or have missed something)

Finally, it might just be me, but sometimes I'll zoom in on a few hands and then want to zoom in further to look at a specific hand, but then go back out to the prior zoom level, not all the way back out. If there was some way to go back to the previous zoom level that'd be useful, rather than zooming all the way back out and having to zoom in again.

[kraada]

The next time the note icon disappears for you please take a screenshot and attach the PokerTracker4.log file to a support ticket for us - that will help us considerably in figuring out what is causing this behavior for you. As far as I am aware, this is not a known issue.

The Query does not have a result set error can occur when PT4 and PostgreSQL are not able to communicate properly - are you running a firewall?

We have considered a dedicated area to set the HUD panels up while not during play but it is a considerably large task to build one. We may include one eventually at some point in the future but I do not know at this point when we would be getting to it.

We also only store the current zoom level so PT4 does not know how to go back to the prior zoom at this time, but I'll make a note of this suggestion for future internal discussion.

[Poshphil]

Thanks for that. I've submitted a support ticket now.

I'm just running the standard Windows Firewall within Windows 7.

I did notice I can set the cards to display for longer so I can probably sort it that way instead :)

I have got one other thing that I'm going mad trying to fix and it's probably something really obvious - In the results/statistics where I drill down to the individual hands, it shows the Hole Cards, Flop, F Act, T Act, River, R Act, but doesn't show the turn card graphic. I assume I've managed to click somewhere and get rid of it but I can't work out how to get it back!

[WhiteRider]

I did notice I can set the cards to display for longer so I can probably sort it that way instead

You can position the mucked and board cards using the PT-icon menu option Configure Mucked Cards.

I have got one other thing that I'm going mad trying to fix and it's probably something really obvious - In the results/statistics where I drill down to the individual hands, it shows the Hole Cards, Flop, F Act, T Act, River, R Act, but doesn't show the turn card graphic. I assume I've managed to click somewhere and get rid of it but I can't work out how to get it back!

You may have accidentally removed the turn card "stat" - right click the report and choose Configure Report. Here you can click Reset to Defaults, or if you have made changes to the report that you want to keep you could add the stat "Turn Card" again.

[Poshphil]

You may have accidentally removed the turn card "stat" - right click the report and choose Configure Report. Here you can click Reset to Defaults, or if you have made changes to the report that you want to keep you could add the stat "Turn Card" again.

I was about to upload a photo as I was still confused but I finally worked it out! Yep, reset to default worked a treat thanks.

Will also have a go with the configure mucked cards option but it looks like that's exactly what I'm after.

Thanks for the help and aside from the things I've metioned which are pretty trivial really it all seems to be working great and seems a really good bit of software.

Just finally, in LeakTracker, is it a concious decision to only show the values for the ranges in the videos rather than in the Stat Details screen? Could the range of solid winning players not be shown just above or below where it shows the "Your Value"?

In addition to this the visual bar thing for each stat is a little misleading eg. I can see I fold to F Bet waaaaaay too much, but the way the line is set up makes it seem like I fold even more than that (like my value is 78% and that's about 80% of the way across the bar, with the green area around what I would say is about 20%, but the actual value is 50-65% based on the info in the video). Maybe that's just because I'm miles outside what the program's expecting :D

[WhiteRider]

The "Fold to X Bet" ranges are displayed incorrectly - this is on the list to be fixed.

I will pass on your request to see the ranges in the main LeakTracker page, but really the ranges are only a general guide - there is no such thing as a "correct" value, so the precise values are not really that useful.