PT4 crash when I save a custom stat

Questions and discussion about PokerTracker 4 for Windows

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PT4 crash when I save a custom stat

Postby melles1234 » Mon Feb 27, 2012 7:50 pm

PT4 crash when I save a custom stat, the stat is valid if I validate it before I press save.
melles1234
 
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Re: PT4 crash when I save a custom stat

Postby WhiteRider » Tue Feb 28, 2012 4:37 am

Is this for a particular stat, or any custom stat?
What section is it in?
Have you filled in all the fields on the "Definition" tab?
Were you able to add and save custom columns?
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Re: PT4 crash when I save a custom stat

Postby melles1234 » Sat Mar 03, 2012 9:49 am

Soory for replying so late but I didnt get an mail about the reply.

Actually I left PT4 running when it said the program is not responding for like 10 min or so then it was saved.
Then it happen again and a left it for a long time and it got saved again.

After that it havent happen again.
melles1234
 
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Re: PT4 crash when I save a custom stat

Postby WhiteRider » Sat Mar 03, 2012 1:43 pm

Thanks for the update - If it does happen again please wait until it recovers and saves and then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can see what is going on.
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