Replayer HUD layout not saving correctly

[MoniesRemovalPLC]

My replayer HUD has a mind of its own, sometimes its perfect and as i saved it, and other times its just a complete mess across the centre of the table, how it would appear before it was arranged. It comes and goes and is completely random whether its mess or saved layout.

[WhiteRider]

Is that at tables of the same type? Positions are saved separately for different table sizes and game types, so you need to position and save once for each type. I haven't seen any problems with this myself so if you're seeing it for the same type please attach your PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket along with a screenshot of what you see. Also note the profile which is being used so that we can verify what the logs show.

[MoniesRemovalPLC]

i have a HUD layout saved specially for my replayer only ~ surely i don't need to arrange it for each different site hand replay?

[WhiteRider]

No, you don't need to save separately for each site in the Replayer (the Replayer counts as a separate "site" in that context) but you do for different table sizes and game types.

[MoniesRemovalPLC]

still happening, just reviewed a few hands, first couple HUDs perfect, then i open a new hand and its a mess, is defo the same profile on the HUD, so maybe i need to send you my log files??

[WhiteRider]

Yes, please do. Attach screenshots to illustrate what you're seeing, and detail which profile you're using and any other detail you think useful. Make sure each hand you replay is of exactly the same type - that will make things easier to analyse.
Thanks.

[MoniesRemovalPLC]

can i ask the community if anyone else has experienced this problem?