PT4 " fatal error"

[Real_Owen]

PT4 crashes when trying to export NoteTracker rules.

I´ve tried to export these rules 3 times and it results crash every time.

[WhiteRider]

I can't reproduce that - are you exporting a built-in rule, or one of your own? Cash or tournament?
Did PT4 offer to upload a crash report for you? Did you do that?
If not, please restart PT4 and reproduce the problem and attach your PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket before you run PT4 again (so that the logs are not overwritten again).

[Real_Owen]

I can't reproduce that - are you exporting a built-in rule, or one of your own? Cash or tournament?
Did PT4 offer to upload a crash report for you? Did you do that?
If not, please restart PT4 and reproduce the problem and attach your PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket before you run PT4 again (so that the logs are not overwritten again).

Yes I was trying to export a built-in rule ( cash )

[kraada]

Did you see the crash reporter after the crash?

Can you tell me which rule you were trying to export?

[Real_Owen]

Did you see the crash reporter after the crash?

Can you tell me which rule you were trying to export?

Yes I did see the "crash reporter" after the crash.
I used the reporter to send the crash information but it took a very long time and nothing seem to happend, so I cancelled it.

Well I cant remember which rule I tried to export and I cant seem to re-produce the crash so I guess we´re fine now.

[kraada]

Ok, if you do see it again please do attempt to let it complete - we take the crash reports very seriously and we have been able to use them to track down some very hard to otherwise find crashing bugs already. But I'm glad to hear that things are working well for you now.