Reliability issue, please adress.

[betatester1]

Hello PockerTracker,
first, i would like to thank you for letting me test the beta and to let you know that overall your software is amazingly designed and a joy to use.
However, there is a major reliability issue that you have to adress. Let me explain: as a tournament player i play up to 24 tables at the same time, as do alot of your target custumers,
most of the time i rely on 3 stats - VPIP,PFR and the number of big blinds (Live Amt BB). Now i found myself making numerous mistakes, which costed me money, because of the
errors in the Live Amt BB stat. Ex.: there was a shortstacked player on my left, who won a 3way all in pot while i was playing the other tables, but his stat still kept showing him as 10bbs stack and i pushed all in into him thinking it was 10bbs.
It is my mistake, i shoudve double checked, but if i double check every time what is the point of having hud software? And i cant double check every stat when playing numerous tables.
If possible i would like to be able to modify the refresh time of the Live Amt BB stat, for example if a player has 50bbs and bets 10, i would like his stat to refresh right there and show 40, that would be amazing.
I want to not have to worry about that as it makes playing multitable sessions very stressful, hope you understand. I dont know how to replicate this bug, but in one week of playing it happened at least 10 times if not more.
Please make this rock solid and i will keep buying your software for as long as i will play poker. Would be great to hear from you on the subject!

Thank you again!

[kraada]

That stat should be updating every hand. Could you please tell me a bit more about your system? What site are you playing at, what are the specs on your machine and how large is your database?

[betatesterI]

my current database is at about 84 000 hands, im using pentium D 3.40ghz computer with 4gb ram and win7 ultimate 64bit.
if there is anything else i can help you with, i will be more than glad to, i really want this to work as it makes multitabling tourneys a joy.

p.s. i play on pokerstars only. oh and i do use a table and card theme from tiltbuster.

[WhiteRider]

Can you please confirm which exact version of PokerTracker you have?

[betatesterI]

Version 4.01.8 Beta

Thank you for taking your time!

[kraada]

How quickly after you start PokerTracker do you normally start the HUD and start playing? Do you leave PokerTracker open regularly or do you close it and reopen it often?

[betatesterI]

I usually open pokertracker first, click Play poker, Get hand while playing, then open stars.
I never had to restart it yet during play, it seems very solid. Now ive been noticing recently,
sometimes when the blinds go up, the BBs stat takes a few more hands to update, sometimes 1 hand sometimes more.
This does not happen all the time, but i had at least 2-3 occasions during past few days.

[kraada]

If you can, try opening PT4 10-15 minutes before you need to import or start playing - for the moment, that might result in considerably better performance for you.

[pt4pt4pt4]

i have noticed that if i observe another final table while playing, after obserevd hands had reached max the popup comes up. It says that max observed hands are reached and have to wait 30 minutes.

problem is that my hud stops updating even on my active tables until i see the popup and close it.

Works fine afterwards.

[kraada]

Thanks I'll make a note to investigate this issue for you.