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HUD not loading on Merge

PostPosted: Mon Feb 06, 2012 11:22 pm
by bw07507
I have been using the PT4 beta for a few weeks now and love it so far. I got a message about updating a week or so ago, but delayed until a couple days ago. After updating I played one session and everything seemed to be going fine, but ever since then I cannot get the HUD to load. The program also doesn't seem to want to close. I click the "X" in the top right corner and nothing happens. The program is not freezing either, I can still navigate in the program but it just won't close. I have had to ctrl+alt+del to close it twice now. I am playing on Black Chip Poker fyi. Anyone experiencing anything similar or have any thoughts on this?

Re: HUD not loading on Merge

PostPosted: Tue Feb 07, 2012 5:44 am
by WhiteRider
Next time you see either of these please attach the PokerTracker4.log and PokerTrackerHud4.log files from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can investigate.