Clicking on popup option freezes PT4, & Flash for Vista

[PartyAnimal]

It's happened several times that when I click on things such as "Edit Hud Options" or try to watch a help video, the popup window does not appear and I can no longer do anything in PT4. When I try to click on anything in the main PT4 window (latest 4.01.8), I just hear a ping sound since it's waiting for action on the invisible popup. I have tried to go to Task Manager to right-click on the pop-up application and "Bring to Front" or "Switch to" or "Maximize" but nothing works and I am forced to "End Task" for PT4.

Other error messages I've seen when I click on a help video include:
- "PokerTracker 4 Videos Require Flash". I have used Flash before, but Adobe Flash Player 11.1 that PT4 uses does not support Windows Vista or XP 64-bit (only 64-bit OS supported are Windows 7 and Linux). Please provide a way for Vista or XP 64-bit users like me to view the PT4 videos, e.g., same format as the preview videos or YouTube?
- "The operation timed out when attempting to contact http://www.pokertracker.com.

[WhiteRider]

Does this happen every time?
I can watch the dummy videos on XP, although it isn't 64-bit.

[PartyAnimal]

I get a popup error message everytime I try to watch a PT4 help video. I checked that I do have the latest Flash version of 11.1.102.55. I was able to view the PT4 Preview videos, so can the help videos also be made available in the same format?

The invisible popup problem has happened around three times so far.

Does this happen every time?
I can watch the dummy videos on XP, although it isn't 64-bit.

[Poshphil]

I've also come across the popup option issue. I think (or at least it is in my case) it's related to dual monitors.

If I start PT4 with just one of my two monitors on, it'll open everything up fine (eg. in the Stats/Results screen if I click on "More Filters"). It also works fine if I start it with both monitors on (I have it set to extend the desktop).

If I change that (eg. I have just the one monitor on when I start PT4 and then extend the displays) it stops working. Clicking anywhere in PT4 does the sort of "ping" sound. If I press Escape I can start using PT4 again. May be irrelevant but the very top left of the PT window flickers a few times each time I click while it's like this.

[WhiteRider]

Clicking anywhere in PT4 does the sort of "ping" sound. If I press Escape I can start using PT4 again.

Do you mean that this happens as soon as you've extended the display, or only after you view a video (or something)?
I'll put this on my list to investigate, but if you can describe the exact situation/behaviour it'll really help. Thanks.

[Poshphil]

Clicking anywhere in PT4 does the sort of "ping" sound. If I press Escape I can start using PT4 again.

Do you mean that this happens as soon as you've extended the display, or only after you view a video (or something)?
I'll put this on my list to investigate, but if you can describe the exact situation/behaviour it'll really help. Thanks.

Once I've extended the display it works fine on the main screens I can switch between results, stats, graphs etc. It just has the issue whenever you try to do something that opens in a new window eg. "Edit Hud Options". I've just tried it with a video and the video opens a window (I've taken a screenshot below, you can see there's two PT4 windows open, the other is the video), but clicking on that won't bring it up. If I right click and choose maximize it bring it up full size. If I right click and choose move it sends my cursor to the top left of the screen so I don't know if it's gone off there.

In the screenshot I've taken it's also how the screen goes if I click on an option like Edit Hud Options. The only way to get things working there is to press Escape.

[ img ]

Hopefully that explains, if not let me know whatever else you want to know. :)

[PartyAnimal]

I also have dual monitors. I sometimes disconnect the laptop from the second monitor, but haven't noticed a pattern yet. I clicked on "Data Management" and the popup window was not visible on either monitor.

I've also come across the popup option issue. I think (or at least it is in my case) it's related to dual monitors.