Tournament Error

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Tournament Error

Postby NunoBG » Wed Feb 01, 2012 6:13 pm

First of all... PT4 is a Piece of Art!!!

Having that said,

In the results tab the pointed tournament appears in blank and after i search why that happened i notice that it corresponds to the tournament #498241663 (first one).
The tournament is the same but it as created this second info in blank and without any hands. Its also identified as a Omaha Hi/Lo.

This only appears in the results tab because if i go to statistics tab it doesnt appear.

Thanks.
Attachments
error.jpg
(172.34 KiB) Downloaded 836 times
NunoBG
 
Posts: 2
Joined: Tue Dec 13, 2011 11:29 am

Re: Tournament Error

Postby kraada » Wed Feb 01, 2012 6:52 pm

Could you attach the original hand history for that tournament to a support ticket for us? That would help us figure out what is causing this situation to occur.
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Tournament Error

Postby NunoBG » Wed Feb 01, 2012 7:12 pm

Support ticket #117778.

Thank you.
NunoBG
 
Posts: 2
Joined: Tue Dec 13, 2011 11:29 am

Re: Tournament Error

Postby kraada » Thu Feb 02, 2012 10:33 am

Thanks, we'll investigate and get back to you in your ticket.
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 16 guests