HUD load time issue

[cntgetmedown]

I've noticed that when import is already running and I then proceed to open tables it can take a long time for the HUD to show up. I didn't stop the time using a stopwatch, but I'd estimate it to be in the region of 5 minutes before it shows up. I play on Ongame.

[kraada]

That is far longer than we would expect. Please attach your log files to a support ticket for us so that we can investigate what is going on here for you.

[cntgetmedown]

I haven't been running PT4 with logging enabled, but will do so tomorrow.

[kraada]

Ok keep us posted.

[cntgetmedown]

Ok, so since I've been running PT4 with logging enabled I have been unable to replicate the problem. The HUD has popped up instantly everytime. It seems hard to believe that I completely imagined the whole thing, but maybe I wasn't paying close enough attention. I'll be running PT4 with logging constantly now, so if the issue does come up again, I'll have the log to report it.

[kraada]

Thanks, we appreciate it.

[cntgetmedown]

I'm currently experiencing the same issue. The HUD is not showing up and import is running. It's been 33 minutes so far, so I assume I will have to restart PT4 for it to work. However, it seems as though I am not running Poker Tracker with logging enabled as the log doesn't hold the current time signature (it should be updated frequently shouldn't it?).
This seems like too much of a coincidence don't you think? I've been running PT4 with logging enabled over the past couple of days and the problem didn't show up and the second I run PT without logging enabled it shows up again? I mean I don't see why this would be, but this is what seems to be happening.

[kraada]

All enabling logging does is write down what PT4 is doing as it does it. If you want to see if the log is being updated you can refresh any report - that will write data to the log file.

[cntgetmedown]

Yes, I agree with you, there is no logic as to why logging enabled mode should change anything. Sadly I'm pretty sure logging was off at the time, so I'll have to wait and see if I can narrow down the variables some more and also consinstently run logging enabled.

[kraada]

Thanks, please keep us posted.