PT4 totally broken

[widegap]

PT4 has been crashing like every other hour.
Therefore I removed completely PT3, PT4, Postgres and reinstalled everything
I restored my DB.

Now basically noting works anymore.
As soon as I start importinhg hands, the HUD work only for a couple of hands,then stops working.
PT cannot bemade to stop importing, actually as soon as you push the button, PT hangs.......

PT3 is running just fine

Please help..I have just reinstalled PT4 and am currently reimporting my DB. If this does not helpI will start all over with a new DB.....

very frustrated...

[WhiteRider]

For future reference uninstalling is rarely the answer and can sometimes introduce other problems. The first step would normally be to post here and/or send us your log files so that we can see what is going on.

After you reinstalled you have PT3 working properly now?
What version of PT4 are you running - is it v4.01.5?
What version of PostgreSQL do you have? (You can see that in Database Management if you're not sure.)

If you have problems in a new database created in 4.01.5 please attach the PokerTracker4.log and PokerTrackerHUD4.log files from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket and describe what problems you're having so that we can investigate.

[widegap]

PT3 is running just fine.

Postgressis v 8.4

PT4 is v4.01.5

PT4 is ran just fine with a new database
with my resored database PT4 imported exactly one livehand and stopped. "Stopped"means that it did not import any more hands. As soon as I want to close PT4 or stop the import, PT4 hangs up


will do the logfile/support thing now

[widegap]

PT4 has been running well for a while...until I started Stars from the TableTracker and openend a couple of tables.

kill PT4 process using Task manager
restart PT4.....seems to be working fine for 10 hands+

[WhiteRider]

Next time you have a problem please attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket and include a link to this thread. Post your ticket number here and we'll see what is going on for you.

[widegap]

log files have been sent to support(yesterday). See ticket#116289

[WhiteRider]

Great, thanks.