What is wrong ?

Questions and discussion about PokerTracker 4 for Windows

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What is wrong ?

Postby geomania » Thu Dec 29, 2011 12:55 am

Hi, if you look the file in attachment below, you can see i've done 173 tournaments, and i retrieve these 173 tournaments if i click on the tab "By description", "By buy-in", "By tournament". But if i choose "By date" only 26 tournaments appear, strange or normal ? And other thing, you can see my ROI% with number very high, what is this ?

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geomania
 
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Re: What is wrong ?

Postby WhiteRider » Thu Dec 29, 2011 5:42 am

Do you have any filters enabled or are these 173 tournaments all you have in the database (for the selected player)?
Were all of these tournaments played in December, or just 26?
Have you double-clicked any of the lower reports to drill down / filter them?

Do you see the same if you restart PT4?
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Re: What is wrong ?

Postby geomania » Fri Dec 30, 2011 12:04 am

WhiteRider wrote:Do you have any filters enabled or are these 173 tournaments all you have in the database (for the selected player)?

Only 173 tournaments on my database. No one filter.

Were all of these tournaments played in December, or just 26?

70 tournaments were played in décember.

Have you double-clicked any of the lower reports to drill down / filter them?

No

Do you see the same if you restart PT4?

Yes each time.

The most strange that's when i double-click on the line of month december, i have the 70 tournaments in details. Strange no ?
geomania
 
Posts: 49
Joined: Wed Dec 17, 2008 5:52 pm

Re: What is wrong ?

Postby WhiteRider » Fri Dec 30, 2011 5:41 am

If you haven't already, please create a new database using v4.01.5 and reimport those tournaments and see if the same thing happens.

If it does, please compress the files you're importing and attach them to a Support Ticket so that we can investigate. Post your ticket number here.
Thanks.
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Re: What is wrong ?

Postby geomania » Fri Dec 30, 2011 7:13 pm

Done. id=115928 and yes i've the v4.01.5 beta.
geomania
 
Posts: 49
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Re: What is wrong ?

Postby WhiteRider » Sat Dec 31, 2011 7:05 am

Thanks, we'll get back to you via your ticket. Please bear in mind there may be a little delay for the next couple of days due to new year.
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