Error imported hands

Questions and discussion about PokerTracker 4 for Windows

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Error imported hands

Postby Phenix2081 » Tue Dec 20, 2011 9:26 am

Hi

My last 565 PLO hands (played under PT3 without the PLO license) are not correctly identified by PT4 whereas older hands are.
See the attachment please.

How can I settle this problem?

Thanks
Attachments
PT4-Error.JPG
(127.46 KiB) Downloaded 2426 times
Phenix2081
 
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Joined: Tue Dec 06, 2011 9:59 am

Re: Error imported hands

Postby kraada » Tue Dec 20, 2011 10:24 am

Could you please attach those files to a support ticket and post the number here? That will help us considerably in investigating further.
kraada
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Re: Error imported hands

Postby Phenix2081 » Tue Dec 20, 2011 10:38 am

Kraada,

The ticket number is :
ticket_id=115599
Phenix2081
 
Posts: 29
Joined: Tue Dec 06, 2011 9:59 am

Re: Error imported hands

Postby Phenix2081 » Tue Dec 20, 2011 5:06 pm

Same trouble today with my imported hands while playing.
For example :
PT4 trouble.JPG
(181.78 KiB) Downloaded 2383 times
Phenix2081
 
Posts: 29
Joined: Tue Dec 06, 2011 9:59 am

Re: Error imported hands

Postby kraada » Tue Dec 20, 2011 7:10 pm

We're looking into it - don't worry we won't forget about you!
kraada
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Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
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