PokerTracker

Played a cash table on Merge and auto-import and hud were working. Then played in a private NL tournament and the HUD was working but thought it was because of the private tournament. I went back to playing cash limit tables after the tournament but the HUD was not working. Starting looking around. It looks like the auto-import has quit working. I get this in the "view import status" window:

04:43:23 pm: Merge: Starting auto-import.
04:43:23 pm: PokerStars: Starting auto-import.
04:43:23 pm: Merge: Found 2 files to monitor.
04:43:23 pm: Merge: Loading hand history file: C:\Program Files (x86)\RPMPoker\history\McNeese72\20111217\Colosseum (45415524).xml
04:43:23 pm: Error: Fatal Exception during Auto-Import process: CRT Invalid Parameter
04:43:23 pm: Merge: Stopping auto-import.
04:43:23 pm: PokerStars Network: Stopping auto-import.
04:43:23 pm: Auto-Import stopped.
04:44:53 pm: Merge: Starting auto-import.
04:44:53 pm: PokerStars: Starting auto-import.
04:44:53 pm: Merge: Found 3 files to monitor.
04:44:53 pm: Merge: Loading hand history file: C:\Program Files (x86)\RPMPoker\history\McNeese72\20111217\Colosseum (45415524).xml
04:44:53 pm: Merge: Loading hand history file: C:\Program Files (x86)\RPMPoker\history\McNeese72\20111217\Eiffel Tower (45406563).xml
04:44:53 pm: Error: Fatal Exception during Auto-Import process: CRT Invalid Parameter
04:44:53 pm: Merge: Stopping auto-import.
04:44:53 pm: PokerStars Network: Stopping auto-import.
04:44:54 pm: Auto-Import stopped.


????? Am I doing something wrong??

Doc

The above should have read "the Hud wasn't working" in the private NL tournament.

Doc

Help! My hands have quit importing while I'm playing and I have no HUD.

I keep getting this message when I turn on auto-import files.

Error: Fatal Exception during Auto-Import process: CRT Invalid Parameter

Doc

If you haven't already, please update to v4.01.2 Beta (you will be asked when you restart PT4).

If you still get the same problem please compress the hand history files and attach them to a Support ticket. Post the ticket number here and we'll look into it ASAP.
Please also attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to your ticket after you see this problem.

Once you've done that, try moving the existing hand history files away from the HH folder and see if you get the same problem when you start playing again (so that we can see if it is all files or just a certain existing file).

WhiteRider wrote:If you haven't already, please update to v4.01.2 Beta (you will be asked when you restart PT4).

If you still get the same problem please compress the hand history files and attach them to a Support ticket. Post the ticket number here and we'll look into it ASAP.
Please also attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to your ticket after you see this problem.

Once you've done that, try moving the existing hand history files away from the HH folder and see if you get the same problem when you start playing again (so that we can see if it is all files or just a certain existing file).

Okay, it was the HH from the private tournament that I played on RPM that caused the problem. I moved the HH for that private tournament away from the HH folder and all the other HH's then processed. And the HUD is working. Do you still want a copy of the HH from that tournament plus the PT4.log file? I'll go ahead and make a ticket and send them.

Doc

Support ticket numbers are 115531 and 115533. Sorry, that I made two of them but I forgot to attach the PokerTracker4.log file to the first one.

Doc

Thanks.
For future reference you can access existing tickets via the "My Account" link at the top of the page.