Invalid Registration Code

[lakan_dnb]

I got the email for my registration code and checked it twice here in the website.

I downloaded PT4 from the DL link provided and installed it. After installation, I ran the program and the window appeared saying that the trial has expired and I entered the registration code which I was given. As I entered register, it says that my registration code is invalid.

Please advise if there is something wrong as I am really excited on using the beta preview.

Additional question: can i use my existing HUD configuation for this? If so, is there a link that tells us how to import our HUD from PT3?

Many thanks guys.

[StevenM]

Our administrator will be in touch with you shortly to help resolve your issue. Good luck!

[APerfect10]

I just checked your account and everything appears OK on our end.

If you have a firewall program installed on your computer, please make sure that PokerTracker.exe is allowed full Internet access so that it can contact the registration server to verify your PT4 Beta code. It sounds like either your firewall or something else is preventing PT4 from connecting to the registration code.

Best regards,

Derek

[Muetze]

I have the same problem.checked the firewall but settings are alright.

[WhiteRider]

Did you copy & paste your code exactly as it appears in My Account > Registration Codes?

Please start PT4 and if the code fails again attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can see what the error is.