Problems with Ipoker (Champions)

[AK79AK79]

Hi,

I can't get my HUD to display correctly in iPoker cash games. It takes a while to appear, and when I open the third table, the software freezes while tracking hands, the data doesn't update, and when I open a fourth table, the HUD doesn't appear at all, making the process even slower. I've tried everything to fix this, but I haven't found a solution.

I have version 4.18.15 of the software without the 2026 support and maintenance subscription, but I'm sure it was working fine recently.

Thanks

[Flag_Hippo]

I don't know what you have tried so if you haven't already done so try a full cache rebuild on your database:

1. In PokerTracker 4 click 'Database -> Database Management'.

2. Click your database line then 'Rebuild Cache -> Full Cache Rebuild'.

If that doesn't fix it turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you. In the meantime you can also try a new database and see if that performs any better:

Guide: Creating A New Database in PokerTracker 4

Guide: Database Management