Are the hand histories for these tables being created by your converter and importing into PokerTracker 4? If they are then please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing a few hands on a table with 'Play Poker -> Get Hands While Playing' active, take a
screenshot of your desktop including the open table and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot & support bundle to a
Support Ticket:
Tutorial: Reporting A Problem