PokerTracker

Since the maintenance yesterday, importing hands while playing stopped working but manually uploading hand history works. HUD also is not working on PokerStars, but works on e.g. PT4 Hand Replay tables.

Anyone else with similiar issues? Everything was working smoothly two days ago.

I am not seeing any other similar reports at this time. Please make sure that the saving of hand histories is still enabled in the PokerStars client (Settings -> Playing History -> Hand History) as this can get turned off on occasion otherwise turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on a table for a few hands, take a screenshot and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot and support bundle to a Support Ticket where a technician can review your logs:

Tutorial: Reporting A Problem

Flag_Hippo wrote:I am not seeing any other similar reports at this time. Please make sure that the saving of hand histories is still enabled in the PokerStars client (Settings -> Playing History -> Hand History) as this can get turned off on occasion otherwise turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on a table for a few hands, take a screenshot and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot and support bundle to a Support Ticket where a technician can review your logs:

Tutorial: Reporting A Problem

It works now.

Everything was ok on PokerStars end, but it seems that I had accidentally clicked "Stop getting hands" from PT4. Didn't know you could do that. My bad. Thanks for the help!