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Unk error while downloading hands from Ignition

PostPosted: Fri Dec 13, 2024 3:02 am
by stakkedoff
Downloaded some recent hands, and after the files get imported to pt4, but before the process completes I get an error pop up titled "select year", talking about Tribeca hand histories.... Never seen this before.

i ended up clikcing the box for "use the file date instead of year selector" and it seems to have completed (hopefully correctly).
any idea where this error stems from?

attached 2 screenshots

Re: Unk error while downloading hands from Ignition

PostPosted: Fri Dec 13, 2024 3:03 am
by stakkedoff
This is the screen after the download appears to have completed. I have no idea what the Tribeca whatever is. Any ideas?

Re: Unk error while downloading hands from Ignition

PostPosted: Fri Dec 13, 2024 7:08 am
by Flag_Hippo
This isn't a known issue as far as I am aware so can you please attach this hand history sample to a Support Ticket so we can investigate that. Thank you.