Duplicate annual subscription charge

[Acrata]

Hello, I have received a duplicate charge for the annual subscription.

I have entered my account and observed that there was a double subscription to the same product and I have proceeded to cancel one of the 2, I have opened the incident in my PT4 account and I have made a claim through PayPal.

How long will it take to refund the duplicate charge?

[Flag_Hippo]

Unfortunately we are not able to deal with sales issues here on a public forum and I don't have access to all of your details here. A member of the sales team will be replying to you via the ticket you opened to resolve this although I don't know exactly when that will be.