So we can see what's going here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue, take a
screenshot of your table(s) and create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle and screenshot to a
Support Ticket where a technician can review your logs and advise you accordingly.