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Mt C Won displaying incorrectly

PostPosted: Wed Nov 20, 2024 12:09 pm
by Owain_79
My PT4 results have been showing incorrectly for a couple of months now.
The results graph is displaying that I have lost 1400EUR but I have only deposited 300EUR on the site and I know from my current balance that I have lost approx 75EUR. This is over 23,628 hands.
I am unsure why this is happening. I am playing NLH on Ipoker client. I use the cash out feature regularly on site and have occasionally run hands twice which I have never done until recently.
I have never had this problem before and the only thing I can think of that I am doing differently is Cashing out regularly.
Does anybody have any idea why there would be such a a big discrepancy? Does cashing out cause problems like this

Re: Mt C Won displaying incorrectly

PostPosted: Wed Nov 20, 2024 2:24 pm
by Flag_Hippo
iPoker hands where cashout have been used will not import into PokerTracker 4 if they don't have the required rake information but iPoker have been adding this to their hand histories. It was first added only in iPoker downloaded hand histories but it should be becoming available in real-time hands as well but I don't know the situation with regards to each individual iPoker skin. If you want us to check a sample of your hands to see if they have the required information then you can attach a sample to a Support Ticket. Also another thing to check regarding your iPoker results is currency conversion rates as that can cause 'My Currency' results for some sessions to be inverted - see this thread.