Failure and incomplete import of hands

[bardamu]

Hi

My tracker hasn't worked for 1 week and I need your help please. I have no idea what to do.

The malfunction is relatively simple:

Once I start my session, the tracker does not detect certain hands randomly, then stops updating the stats or displaying them. On my last session of 2800 hands, I left the tracker running which was not working and it imported 1700 hands. For information I play on Winamax.

All my hands are recorded in the winamax file, I checked by importing the hands from my session on hold'em manager 2. They were all there.

And my configuration on PT4 looks like this (attachment).

Furthermore, the winamax lobby is not in English but the hand history is.

What am I supposed to do now ?

[Flag_Hippo]

Furthermore, the winamax lobby is not in English

The Winamax client needs to be running in English otherwise that can cause problems:

Winamax Configuration Guide (Language)

Once I start my session, the tracker does not detect certain hands randomly, then stops updating the stats or displaying them.

That sounds like a database or configuration issue. So we can see what's going on here and advise you accordingly turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. When the issue occurs create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4 and then attach that file to a Support Ticket where a technician can follow up with you.

[bardamu]

OK, thanks for these two tips; I’ll follow them. I didn’t know.