Troubles after last update 4.18.3

[timej77]

Hi PT4 team, could you pls help me with the issue of 4.18.3 last update? Once I installed latest version of PT4 I cannot open the app. The instalation was successful but once I wanted to open the app, I could not.

The app icon looks like this:
https://gyazo.com/5c84a196a1184b3bbd356296b315600c

Once I find the PT4.exe and double click, the app isnt opening at all.

I also tried to install old versions of pt4, installation is always easy and once I run the app everything seems fine. But when I click on "Get Hands While Playing" it wants to run "cache update" and after that it always crushes. I let it run for 7 hours in hope that maybe database needs to update, but no positive response, all the same.

https://gyazo.com/1408077e41b6c6b584f2bb370f1a883b

https://gyazo.com/452b30649ad32bb4a2a1024f9bf056d0

One thing whats in my mind why this is happening could be that during the first 4.18.3 update I accidentaly click install once some of my poker clients were running. It was mistake. After that I cancelled the installation and tried it again. Everything ran fine but from that moment I cannot open the app. Then oldest versions are crushing because of "cache update" I mentioned above.

One more thing, when I´m installing (updating) PT4 I can see this new errors during instalation. No matter if it´s old or new update.

https://gyazo.com/f13815f50837c3ac786313a4d7c89f2c

https://gyazo.com/649ecdd29f0638aa649e8ae9492f2872

When I click on "Ignore" two times the installation will complete successfully. But after that all the troubles I mentioned above are happening.

Could you pls help me to resolve the issue?

[Ventilatorrr]

Hello,

These errors might be caused by some old PokerTracker 4 processes still running when you try to install it. Restart your computer, which should clear those processes, then go to your PokerTracker installation folder (C:\Program Files (x86)\PokerTracker 4) and run the uninstall.exe. After uninstallation completes, try installing it again. If this doesn't work, then open a Support Ticket and a technician will help you out.